Local draft — operator details, tax rules and legal texts must be reviewed and approved before sales begin.
Consumer information
Consumers generally have a statutory 14-day withdrawal right for distance contracts, subject to the applicable starting date and legal conditions. A complete withdrawal notice and model form must be provided before sales begin.
No blanket exception for catalogue goods
Producing a standard item after an order does not by itself remove withdrawal rights. An exception may apply to genuinely customer-specified or clearly personalised goods.
Returns and costs
The return address, return charges and costs for goods unsuitable for parcel delivery must be set for SANINOX. Statutory rights concerning defective goods remain unaffected.
Updated: 10 September 2026